if you are having trouble providing remote support to your clients or figuring out what the computer issue is, check out this video for a great Windows 7 tool called Problem Steps Recorder.
it comes in windows 7 and all you need to do is have your customer run it and it will record all the problems that occur for the customer. Afterwards you can review and understand what the issue is.
watch video to learn how to use it:
by the way promo techrepublic.com thanks for great video:
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